Hyatt Place Austin Airport

The comfort of this hotel does not off set the bad experience with

• What did you like most?
  Nice hotel, clean, and good facilities.
• Was there anything you didn't like?
  The staff during our checkout. We booked the shuttle for 5.30 am, my husband and my brother went down with our 3 yr old and luggage and were sitted in front of the door. I arrived with the baby to check out and the lady told us that we missed it because they just wait one minute and there were other shuttles scheduled without space for us and the next one would be 6.15 am, at this time i looked in my phone and was 6.33 (detail: when I’ve arrived there, nobody was in the desk). We asked her what would be the options, and she told us walk or uber. My husband thankfully got a uber very fast. We were leaving the hotel and the van was there waiting for the passengers (it was 6.35), we walked away when we heard somebody yelling, it was the same lady screening that we should not enter in the van, without understanding, i looked to her and she repeated, we just continued walking down to meet our uber and she yelled one more time. People Training and hospitality are not the best part of this hotel.

All was excellent!

• What did you like most?
  Right by the airport, clean, spacious room, reasonable prices for food, parking, etc.