Courtyard by Marriott Galveston Island

Great hotel and staff was ultra pleasant

• What did you like most?
  Property clean and staff was very pleasant
• Was there anything you didn't like?
  Had to pay for coffee

Did not meet expectations

• What did you like most?
  That it was across the street from the Gulf. It was beautiful during the day.
• Was there anything you didn't like?
  The toilet leaked (towels were used to keep from flooding the bathroom. The refrigerator had food from previous guest(s). The only charger was on the couch away from the bed. So, had to pull the night stand out only to see that it was filthy. You could not see the Gulf at night because the parking lot lights were so bright. The night desk charged my card $40 at 11:30pm. I called and inquired about the charge. He stated that it was in the fine print that they charge $20/day for incidentals. However, I was only stating one night. When I brought that to his attention, he said he guessed he looked at the guest count instead of the number of nights. I was not told at check-in that my card was being charged. At check-in the front desk gentleman just stated it was in case of incidentals (which is usual at other hotels). For the price and the company name, I expected much better.