The location is amazing. There...

• What did you like most?
  The location is amazing. There is a Trader's Joe near the Hotel.

Poor

• What did you like most?
  Room Size was good. Danny at reception was solution to everyone problem - a one man army. He deserves 10 out of 10. Location is very good. Close to several metro stations and bus stops. And short ride to Manhattan.
• Was there anything you didn't like?
  Many many things: 1. We had booked two rooms for 8 nights. We paid by two different cards for the rooms - one credit card and one forex card. And they charged twice on both cards. Due to that, USD 2100 got blocked on my forex card and my Indian Credit Card was blocked by the bank suspecting wrong transaction. And they could not reverse the transaction over 8 days. It finally got settled only at the time of check-out. Led to a lot of problems during the trip. Fortunately I had another credit card and cash and could manage. Else would have been in a soup. I do not know how such a double charge can happen in a Sheraton brand hotel. And how the Sheraton Corporate team does not get concerned about this thing. 2. One of our rooms airconditioning was not working. For 3-4 days, outside weatherwas cold and we did not use cooling. But when weather became warm, we had to change room because the compressor was conked off. Wasted several hours doing that. Fortunately, they provided room on same floor. 3. When we arrived, for the first 5 days, the small lobby area was shabbily blocked with duct tape for some reason. So the hotel had no lobby. 4.. The room behind reception was very dirty and shabby, mostly visible during interaction at reception like check-in and check-out. 5. Fortunately, our booking was without breakfast. Because it was pathetic cold breakfast catered by a third party. 6. One of the lift was malfunctioning several times during our stay.